CLIENT HIGHLIGHT

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Top Opportunities Available: Features

Pays $14/hr

Serve as an initial point of contact on banking inquiries and concerns.
Provide support for existing and prospective clients via inbound telephone calls.
Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
Identify cross-sell opportunities and make referrals as appropriate.
Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.

TAXBOOK SOFTWARE CLIENT

Pays $14/hr

Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
Research, analyze and determine an appropriate course of action for Tax Client customers.
Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
Web Cam Required
Limited engagement opportunity for 2023 tax season, contractors will be offered a contract from

Pays $14/hr

Interact with Financial and Tax Prep customers via phone, focusing on process related questions, data entry and navigation.
Research, analyze and determine an appropriate course of action for the Client's customers.
Be a positive representative for Financial and Tax Prep Client product; take a caring and empathetic approach to customer interactions.
Articulate how to use the Client product accurately and efficiently resolve customer inquiries on the first contact. This includes having a thorough understanding of Parent Company’s suite of products and educating customers on those that best meet their needs.
Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.
Act as a technical resource when assisting customers to resolve problems with devices and equipment.
Assist customers with integrations between Client Time and the Client Software

Pays $11.50/hr

Review, analyze and respond to customer billing inquiries
Upsell eligible customers home warranty solutions
Resolve customer issues or questions
Processing payment deferrals and installment plans
Attempt to save customers who may be moving, unhappy with the plan or current rate
Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
Accurately enroll the customer in the correct plan
Strive to resolve the customer issues on the first call
Demonstrate knowledge of Client Energy processes and policies
Build trust and rapport with the Energy Client customer through clear, respectful interaction
Always strive to ensure that overall customer satisfaction remains high, while resolving issues
Understand 'client call flow' and Client State Utility regulation
Ensure no Public Utilities Commission Complaints are filed
Ensure that no Energy Client customer has a Lights Turned Out In Error (LOIE) situation

Pays $10/hr (Average pay with sales is about $13/hr)

Answer and service all calls through the company's Reservations system and sell Cruise Line products.
Take inbound calls from direct customers interested in a cruise vacation
Use professional sales techniques on every call to make a reservation and enhance guest’s experience.
Achieve monthly Key Performance Indicators as set forth in the contract.
Use professionalism and excellent customer service on calls